Shipping & Refunds Policy
As a one-person business, here are some things you need to know:
Shipping time
I ship items once a week as I need time to prepare your order. If you need your item delivered sooner, contact me via email or pay for priority or express shipping.
Estimated shipping times with no tracking:
North America: 7- 14 business business days depending on how far away you are.
Europe: 2 weeks to 1 month, airmail unless expedited.
Australia, New Zealand, and Oceania: 2 weeks to 1 month, airmail unless expedited.
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, as well as how far away you are from Vancouver, BC.
Do you live in Vancouver?
If you live in Vancouver, BC (Lower Mainland), we can arrange pickup; just email me, and we can work something out.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I am not responsible for extra import duties and taxes.
I am not responsible for lost, damaged, or stolen items.
△TRACKING NUMBER
When you choose expedited parcel, I ship with Chit Chats. Generally, in Canada, America, and outside of North America, you will have a tracking number that's included in this.
Returns and Exchanges
I accept exchanges when the item is returned in original condition.
I do not accept returns or cancellations, but I can gladly give you store credit.
Custom items are not eligible.
Buyers are responsible for exchange shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Just contact me within 14 days of delivery
Ship items back to me within 30 days of delivery
The buyer is responsible for contacting me within this time frame.
Contact me if you have any problems with your order.
Item fix
Please note that due to the materials, some items can't be fixed. Contact me if you are unsure whether it's eligible.
The buyer is responsible for shipping costs, materials needed, and the hourly rate. Email me for a fixing quote.
Lost Parcel
If your item happens to get lost in the mail or it is not moving in transit, I am not responsible for that.
Please be aware that once the item is in the mail, it is out of my hands.
I can only call the company to try to see what happened; the information you have is what I have.
I do not give refunds on lost parcels, as this is out of my hands.
Privacy Policy
I will only use your shipping and billing address and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
